Dropbox, the popular cloud storage and file sharing platform, is venturing into the world of artificial intelligence (AI) with the launch of two new services. The first service is a tool for summarizing and searching documents, a feature commonly found in similar tools. The second service, called Dash, is a universal search engine that not only searches files in Dropbox but also across the entire web. Dash comes from Dropbox’s 2021 acquisition of a company called Command E and aims to be the “Google for your personal stuff” app that many other companies have tried and failed to create.
Dash consists of two parts: a desktop app and a browser extension. The desktop app acts as a universal search for everything on your device and connected apps, while the browser extension offers the same search capabilities and also transforms your new tab page into a curated list of your files. The Dash start page provides sections such as recommended documents for upcoming meetings or a stack of recently worked-on files. Users can also create their own stacks, and Dash will suggest files and links based on user activities.
Dash represents a departure from Dropbox’s traditional files-in-folders approach. The company recognizes that people’s digital lives are becoming more complex, with multiple tabs and apps open at once. Dropbox CEO Drew Houston explains that traditional folders are not sufficient for organizing diverse types of content like Google Docs, Excel spreadsheets, and large video files. Instead, Dash introduces the concept of “stacks,” which are similar to Spotify playlists and offer a mix of curated and algorithmically enhanced content. Houston and Devin Mancuso, Dropbox’s director of product design, view the shift from folders to stacks as both a practical design choice and a philosophical one.
During a demo of Dash, Houston showcased its capabilities, including pulling up relevant information and creating an automated stack of documents related to an ongoing planning offsite. Houston emphasizes that Dash’s key features, such as effective search, organizing files and links, and integrating machine intelligence into the experience, make it a more self-organizing Dropbox. He believes that users should not have to act as their own librarians, constantly filing and organizing their files.
Although the idea of a cross-platform, universal search for personal data and documents is not new, Houston believes that Dropbox has an advantage over its competitors due to its large user base and their reliance on the platform for storing sensitive data. Integrating with other apps like Figma and Airtable is easier for Dropbox than gaining access to users’ existing file systems. Houston acknowledges that security is a critical concern for users, and he underscores Dropbox’s commitment to privacy and its subscription-based model that aligns its incentives with user interests.
As of now, Dropbox AI is available to all Pro customers and select teams, while Dash is in the beta phase with a waitlist for interested users. Houston sees the next phase as a learning process to understand users’ needs and usage patterns, and he aims to improve the products based on feedback. AI integration has long been a focus for Dropbox, as the company belongs to a category of “work-about-work” tools, which help users manage their files, teams, and tasks. Houston envisions a future where these tools not only make management easier but also teach themselves to handle tasks autonomously.
In conclusion, Dropbox’s foray into AI with the launch of its summarization and search tool and the Dash universal search engine represents an ambitious move to transform how users organize and access their digital content. By introducing the concept of stacks and leveraging AI capabilities, Dropbox aims to provide a more intuitive and self-organizing experience. With its established user base and commitment to security and privacy, Dropbox hopes to differentiate itself from competitors and create a valuable tool for individuals and teams alike.
